BPO Strategy
In today's competitive business environment, organizations are looking to continuously improve efficiency, reduce costs and focus on their core business.
To achieve this goal, more and more companies are outsourcing their non-core operations to specialized service providers.
The acronym for this strategy is BPO(Business Process Outsourcing)
BPO strategy, it allows organizations to delegate specific business processes to third-party service providers in order to reduce internal workloads, improve efficiency, and lower costs.
These business processes can include customer service, human resource management, finance and accounting, marketing, data analysis, and more.
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Inbound Service
Business consultation, order consultation, call transfer, customer complaint handling, three-way call, case delivery, etc.
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Outbound Service
Assisting companies to grasp customer feedback and suggestions, to be proactive in business and expand business opportunities.
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Inbound Sales
Provide consultation and telephone ordering services for products and promotions according to customers' different products and needs.
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Outbound Sales
Customer service centers have now been transformed from the cost of the past to profit with important revenues for companies.
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Web Service
With the development of the Internet and information mobility, consumers no longer interact with companies/customer service only through the telephone.
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Digital Marketing
The channels of communication between customers and companies have been digitized, and the interconnection of all channels is growing rapidly.
